We read everything sent to us. The fastest way to get a response is to say up front which of these it is, and to include the document rather than a description of it.
The URL, the specific claim you believe is wrong, and the primary source that contradicts it. We treat factual errors in security and regulatory reporting as urgent.
Send the primary source — an official post-mortem, status page, advisory, filing or on-chain reference. Coverage of an incident is a lead; the document is the citation.
Report it before disclosing publicly and give us a window to fix it. Scope and expectations are in the security policy.
Contributions, questions about how we work, or anything that does not fit the three above.
What we cannot help with
Saying this plainly saves people time at the worst possible moment:
- We cannot recover funds. We are a publication, not a recovery service, and there is no action we can take on a transaction.
- We cannot intervene with an exchange, protocol or regulator on your behalf, or escalate a support ticket.
- We do not give legal, tax, financial or security advice. Our jurisdiction pages summarise published rules and link the instrument; they are not advice on your situation.
- We do not remove a published record on request. A record changes when it is shown to be wrong, with a source — not because it is unwelcome.
Making a report useful
The reports we can act on fastest share the same shape: a specific claim, the page it appears on, and a document. For a missed incident, the single most useful thing you can send is the project’s own disclosure or status post rather than coverage of it. For a correction, the primary source that contradicts us. See our corrections policy and methodology.
We would rather receive a partial report with a real source than a confident one without. If you are not sure whether something is worth sending, send it.
Privacy of what you send
If your position is exposed, consider what your email address itself reveals before you write. We do not require a real name to receive a correction or an incident tip, and we do not publish correspondence without asking.